Frequently asked Questions
Where's the departure location? Inspiration Point, Balboa Park, San Diego. This is near the I-5 & 163 intersection just north of downtown San Diego. This is a San Diego city parking lot. Parking is free. It's ranger patrolled, but parking is at your own risk.
What time do I have to be there? We request that
you arrive at 6:30 AM. Complementary Coffee, juice, muffins &
fruit will be served during check-in. Departure time is 7:30 AM sharp.
What kind of vehicle will I be traveling in? We
use chartered US motor coach buses with reclining seats, and rest rooms,
some have video players. Push the seat back and relax.
How is my bike transported? Bikes are
carefully loaded in racks on flat bed trucks that follow each bus. Each bike is
individually secured by our trained staff to prevent contact with other bikes. If your bike cost you a gazillon !!**!! dollars (it's starting to be more common) and you absolutely/positively want to make sure it doesn't touch another foreign object, bring a blanket to cover it. Due to our bike rack design; you will be asked to remove your front wheel, and place it in the luggage
bay of the bus.If you have a non-standard bike ie tandem, recumbent, etc. Please notify us at the time of reservation
Where are we meeting after the ride? Our
compound in Ensenada is close to both the post ride Fiesta and downtown
shopping district. Clean, hot showers MAY be available close by for $3.00.
You will receive a map and directions at the morning check-in.
We plan on staying in a hotel/motel while we're in San Diego. Do you have any information on area lodging? The morning pick-up is about 1/2 mile north of downtown San Diego, in the I-5 corridor. Most of the major chains have hotels in this area. If you're having trouble finding a room call our office for more info. Book early, this is a busy weekend.
Am I "locked" into the departure time that I
selected at registration? "Technically" Yes.
But there is a lot of swapping and trading going on between passengers at the finish line compound in Ensenada. Our staff will try to help you with any changes that you
How long does it take to get back to San Diego?
The special "bus only" line at the border, reduces wait time
by about half. But the return trip it still takes approx. 3 hours.(border gods willing) Sit back and enjoy the video, at least you're not driving through the bumper to bumper traffic!
What is your cancellation policy? Full refund
prior to 5:00 PM, September 13th. Full future credit or refund minus $10 per person processing fee prior to 5:00 PM, September 20 th. Only Full credit for next ride until September 27. No refunds or credit for day of event no-shows. If you can't attend, please give us a courtesy call. This ride is scheduled "rain or shine". If you have a race packet in your possesion, we might be able to sell it for you at full market value if you get it to us before race day.
May I bring a friend who's not riding in the race? Yes. Many people do this. Non-bike riding passengers stay on the bus after the drop off in Rosarito Beach and go directly to the pick-up area at the finish line. This location is an easy two block walk to Ensenada's shopping district. The shuttle only cost is $75.
I'm flying in for the ride and don't want to ship my bike. Are there rental bikes available? Yes. We have an arrangement with a local TREK Bike shop in La Mesa, CA. We'll pickup & return your rental bike for no extra charge. Call them directly at: TREK Superstore (619) 668-8787. Rental on a nice mid-range road/mtn bike will cost about $100. You MUST notify Outback Adventures about the rental and tell TREK that you are traveling with Outback so we can make arrangments for the bike pick-up.
Are there any other payment options? Yes, We also accept personal checks and USPS money orders if received prior to April 27, 2019. It's important that you call first and make a phone reservation if you choose this method. For all non-website bookings, list the names of all people in reservation and desired return time from Ensenada. All late minute paymemts on the day of event (with prior approval) must be in cash. Please bring exact amount.
Do I need a Passport? Yes. As of August 15th, 2015 Both Mexico and the USA require a passport to cross their borders.